Terms And Conditions
Terms and Conditions summary
The online store at https://shameshirts.eu/ is run by entrepreneur Peter Stovíček, with registered office at V Předpolí 1448/22, 10000 Prague, ID 09531378, registered in the trade register, non-VAT payer. You can contact us on our e-mail or phone.
As soon as you send your order via the online store, the contract is concluded. The contract will also be concluded if you send your order for the offered goods by e-mail to our e-mail address. We will confirm the acceptance of the order and the conclusion of the contract by e-mail.
Make the payment within 5 days of concluding the contract or later depending on the selected payment method.
As a consumer, you can withdraw from the concluded contract at any time, up to 14 days from the day of receipt of the goods. From which contracts it is not possible to withdraw, you can find the full text of the terms and conditions. We can withdraw from the concluded contract at any time, until the moment you take over the goods from us. After withdrawing from the contract, you return the goods to us, including any gifts and bonuses, if we have provided any, at your own expense, within 14 days of
withdrawal. We will refund you within 14 days of delivery of the cancellation, but not before you return the goods to us or prove that the goods have been sent to us.
If you order material goods in our online store, this will result in the conclusion of a purchase contract.
You will become the owner of the goods upon receipt, but not before you have fully paid the total price. If damaged goods are delivered to you as a consumer or a non-business legal entity, please inform us immediately. In the event that you discover damage when taking over the goods, you inform
the shipper about the damage as well. If damaged goods are delivered to you as an entrepreneur, resolve the damage with the shipping company.
If you are not an entrepreneur, you have the right to complain about defects that occurred on the goods within 24 months of receiving the goods, or within a longer period if it is stated elsewhere. As an entrepreneur, you can claim defects that were present on the goods at the time when the risk of damage passed to you within 6 months, in the case of hidden defects within 2 years, from receipt of the goods. You can find out exactly how to complain about goods and what you can ask for in the event of a complaint in the terms and conditions.
General conditions
1.1 Scope of business conditions. These terms and conditions govern the conclusion of contracts between us as a merchant and you as a customer through the online store and our and your rights and obligations arising from the contracts. Mandatory information is part of the terms and conditions. Information on the processing of personal data can be found in a separate document on our website. The terms and conditions take effect on 11 October 2022.
1.2 Used Terms. We use the following abbreviations in our terms and conditions:
1.2.1. We, which means the trader, i.e. the entrepreneur Peter Stovíček, with registered office at V předopolí 1448/22, 10000 Prague, ID number 09531378, registered in the trade register, VAT non-payer.
1.2.2. You, by which we mean the customer, i.e. the other contracting party different from us, which can be one of the following entities
1.2.2.1. Consumer, which is a person not acting as part of his business activity or as part of the independent exercise of his profession,
1.2.2.2. Non-entrepreneur, which is a legal person not acting as part of its business activity or as part of the independent exercise of its profession
1.2.2.3 Entrepreneur, who is a person or legal entity acting as part of his business activity or as part of the independent exercise of his profession.
1.2.3. Online store, i.e. our web interface located at https://shameshirts.eu/, where you can view our offer and order goods from our assortment
1.2.4. E-mail, i.e. electronic mail that can be contacted at the e-mail address available on the web address of our online store.
1.2.5 A phone number that can be used to contact us at the phone number available on the web address of our online store
1.2.6 Contracts, which are understood as purchase contracts.
1.3. Relationship of terms and conditions to the contract. Terms and conditions are an integral part of all contracts. Deviating provisions in the contract take precedence over the wording of the terms and conditions
1.4 The relationship of the contract and terms and conditions to legal regulations. Rights and obligations not regulated by the terms and conditions or the contract are governed by the legal regulations of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code and Act No. 634/1992 Coll., on consumer protection, in accordance with the legal regulations of the European Union, in particular Directive 2011/83/EU on consumer rights and Directive 2000/31/EC on electronic commerce. In the event of a conflict between the terms of business or the contract with a legal regulation, if it is not a matter that can be varied by agreement, the legal regulation takes precedence.
1.5 Separability of terms and conditions and contractual provisions. If any of the provisions of the business conditions or contractual arrangements becomes invalid, ineffective or is not taken into account, this does not affect the validity and effectiveness of the other provisions of the business conditions and contractual arrangements.
1.6 Relations with an international element. The legal relations between you and us are governed by Czech law if there is an international element, and Czech courts are competent to resolve any disputes. The UN Convention on Contracts for the International Sale of Goods (Vienna Convention) does not apply.
1.7 Complaints resolution. Any complaints and disputes between you and us can be resolved:
1.7.1. out of court in proceedings conducted by the Czech Trade Inspection (www.coi.cz)
1.7.2 by email at our email address
1.7.3 by phone on our phone number
1.8. Supervisory authorities. Our activities are controlled and supervised by the state authorities of the Czech Republic, to whom it is possible to address your suggestions in accordance with the legal regulations governing their scope and powers. The bodies of state supervision are, in particular,
1.8.1. The Czech Trade Inspection Authority
1.8.2. Trade licensing offices
1.8.3. The Office for Personal Data Protection
Ordering goods and concluding contracts
2.1 Ordering goods. It is possible to order goods in our online store by accepting the offer to conclude a contract, which is the display of goods in the online store, via
2.1.1 online store
2.1.2 email
Acceptance of our offer with an amendment or deviation is not possible and is considered a counter offer on your part.
2.2 Ordering goods via the Internet. You order goods via the online store by selecting the offered goods in the required quantity, quality and design, placing the goods in the virtual basket, logging in to your user account or creating a new user account, filling in the required data, choosing the method of delivery of the goods and payment and sending your order using the “Order” button, which will result in the conclusion of the contract. Before sending the order, you will be able to check and possibly change the entered data.
2.3 Ordering goods via e-mail. You can order goods by e-mail by sending an e-mail message to our e-mail address, the content of which must be:
2.3.1 selected goods in the required quantity, quality and design
2.3.2 selected method of delivery of goods and payment
2.3.3. your identification information:
2.3.3.1. first and last name and, if applicable, the name of the legal entity
2.3.3.2. domicile or residence
2.3.3.3. address for delivery of goods
2.3.3.4. telephone number
2.3.3.5. ID number, if you are not a consumer
2.3.3.6. VAT number, if you are a VAT payer
2.4. Confirmation of receipt of order. We will confirm the successful acceptance of your order and the conclusion of the contract to your e-mail address by sending an e-mail message, which will include
2.4.1. confirmation of the conclusion of the contract and its content
If the order is incomplete or incorrect, we will invite you to complete it or notify you that the contract cannot be concluded.
2.5 Contract language and contract storage. Contracts are concluded in Czech and then in English. We store concluded contracts and you can access your contracts through the online store
Contracts concluded and their content
3.1. Change and cancellation of the contract. It is not possible to change or cancel concluded contracts unilaterally; this can only be done on the basis of mutual agreement, or if it is stipulated by law or terms of business.
3.2 Content of the purchase contract. On the basis of the concluded purchase contract, we are obliged to deliver the material goods ordered to you in the agreed manner and to provide any agreed services, and you are obliged to take over the goods and pay us the total price, which consists of the price of the ordered goods, the payment price, the price of delivery of the goods and the price of any other ordered services.
3.3. Protection of intellectual property. If, based on the contract, we supply you with goods that are protected by intellectual property rights (in particular but not limited to copyright works, trademarks, industrial designs, patents and utility models), a license to exercise the intellectual property rights is not part of the contract. You may not use goods protected by copyright as a natural person other than for personal use and as a legal entity other than for your own internal use, in particular you are not authorized to reproduce, resell, rent or otherwise make the goods available to third parties
3.4. Discounts and promotions. For discounts or other marketing campaigns, unless otherwise specified, individual discounts and other benefits cannot be combined
3.5. Gifts and bonuses. If you were given gifts or other bonuses as part of the contract, this is based on a donation contract, therefore we are not responsible for their defects. The existence of the donation contract is dependent on the existence of the main contract, and the donation contract is concluded with the condition of cancellation in the event of the termination of the main contract.
3.6 Discount coupons and gift vouchers. Discount coupons and gift vouchers can be redeemed under agreed conditions or under the conditions stated on the coupon or voucher. Unless otherwise agreed, they can only be redeemed with us and the period of validity is limited for discount coupons until the cancellation or end of the discount event, for gift vouchers for a period of one year from their issue
Payment Terms
4.1 Payment methods. The total price can be paid in the ways that you can find on the corresponding page in our online store
4.2 Time for payment. You are obliged to pay the total price either before the delivery of the goods, upon receipt of the goods, or later, according to the agreed payment method. If the total price is to be paid before the delivery of the goods, you are obliged to pay it within 5 days from the conclusion of the contract. If the total price is paid through a payment service provider, the total price is paid by crediting a monetary amount to our account with the payment service provider.
4.3 Payment by credit. In the event that payment of the total price is agreed through a loan or other financial product on the basis of a contract with a financial service provider, this ratio is also governed by the contract and the terms and conditions of the financial product provider.
4.4 Electronic sending of tax documents. You agree that we will issue the invoice (tax document) and send it to you in electronic form to your e-mail entered during the order.
Delivery terms
5.1. Methods of delivery. You can find the delivery methods you can use on the corresponding page in our online store.
5.2. Restrictions on delivery of goods. The delivery of goods is not subject to any geographical restrictions
5.3. Acquisition of ownership. You will become the owner of the goods we supply to you on receipt, but not before you have paid the total price in full
5.4. Delivery time. The agreed time for the delivery of the goods starts from the conclusion of the contract. If the total price is to be paid before the delivery of the goods, the time for delivery of the goods starts from the payment of the total price. The goods will be delivered to the destination within this time. If you are not a consumer and the goods are to be delivered to the destination by a shipper, the goods will be handed over to the shipper within this time.
5.5. Převzetí zboží. Zboží jste povinni převzít v ujednané době a na ujednaném místě v závislosti na způsobu dodání. Pokud má být zboží dodáno pomocí přepravce, jste povinni jej převzít při dodání do místa určení. Pokud zboží nepřevezmete, vznikne nám právo od smlouvy odstoupit, právo na zaplacení nákladů spojených s dodáním zboží, pokud nebyly uhrazeny před dodáním zboží, a právo na zaplacení odměny za uskladnění za dobu uskladnění zboží, která končí v okamžiku, kdy zboží převezmete, odstoupíte od smlouvy nebo od smlouvy odstoupíme my. Odměna za uskladnění činí 10 Kč za den, její celková výše však nesmí převyšovat cenu uskladněného zboží. Pokud vám zboží budeme poté, co jej nepřevezmete, dodávat opakovaně, máme právo na úhradu nákladů spojených s opakovaným dodáváním.
5.6 Identity check upon receipt of goods. If the goods have been paid for before their delivery, we are entitled to condition the delivery of the goods by checking the identity of the receiving person based on an identity document.
5.7 Poškození zboží při přepravě spotřebiteli nebo nepodnikateli. Pokud jste spotřebitelem nebo nepodnikatelem, přechází na vás nebezpečí škody na zboží převzetím zboží. V případě, že vám zboží bude dodáno poškozené, jste povinni nás o škodě neprodleně informovat a to nejlépe:
5.7.1. via email at our email address
In case you discover damage to the goods while taking it over, you are obliged to inform not only us, but also the shipper when taking the goods over. You can ask the shipper to unpack the damaged shipment before taking it over, and if you discover that the goods have been damaged, you are not obliged to take them over from the shipper.
5.8 Damage to goods during transport to entrepreneurs. If you are an entrepreneur and the goods are to be delivered using a shipper, the risk of damage to the goods passes to you by handing over the goods to the shipper. If damage to the goods occurs after the risk of damage has passed, we are not responsible for it and the damage to the goods does not affect your obligation to pay the total price and the obligation to take delivery of the goods. In the event that the goods are delivered to you damaged, you are obliged to immediately complain about the damage to the goods with the shipper.
5.9 Packaging. Unless otherwise agreed, the goods will be packed in a manner suitable for their preservation and protection.
Right to withdraw from the contract
6.1 Generally about withdrawal from the contract. By withdrawing from the concluded contract, the contract is canceled from the beginning and the parties are obliged to return everything that they provided on the basis of the canceled contract. Withdrawal from the contract also cancels the donation contract dependent on it. The right to withdraw from the contract can be used under the conditions set out in the terms and conditions, or if so provided by law.
6.2 Our right to withdraw from the contract. We have the right to withdraw from the concluded contract at any time from the date of conclusion of the contract until the moment when you take over the goods from us, for these reasons:
6.2.1. depletion of ordered goods stocks
6.2.2. failure to take over the goods upon delivery
6.2.3. abuse of the order system of our online store
6.2.4. entering incorrect data when ordering goods
6.2.5. ordering goods at a price significantly lower than the usual price, if the goods were offered at this price as a result of a mistake or error in our online store
6.2.6. others worthy of special attention
6.3. The consumer’s legal right to withdraw from the contract. If you are a consumer, you have the right to withdraw from the concluded contract within 14 days from the date
6.3.1. acceptance of the goods as regards the purchase contract,
6.3.2. taking over the last delivery of the goods in the case of a contract, the subject of which is several types of goods or the delivery of several parts,
6.3.3. acceptance of the first delivery of goods in the case of a contract subject to regular repeated delivery of goods
6.3.4. the conclusion of a contract in case of another contract
6.4. Impossibility of withdrawal from the contract. You do not have the right to withdraw from the contract:
6.4.1. about the delivery of goods that have been modified according to your wishes or for you
6.4.2. about the delivery of goods in closed packaging that have been removed from the packaging and cannot be returned for hygienic reasons
6.4.3. on the delivery of perishable goods, as well as goods that have been irreversibly mixed with other goods after delivery
6.4.4. on the provision of services, if they were fulfilled with your prior consent before the expiry of the period for withdrawal from the contract
6.4.5 others, if so provided by law.
6.5. Method of withdrawal from the contract. If you have the right to withdraw from the contract and want to withdraw from the contract, you can do so in the form of a unilateral legal action that you deliver to us, preferably by
6.5.1. filling out the sample form for withdrawal from the contract, which is attached to the terms and conditions, and sending it
6.5.1.1 via post to our registered office address
6.5.1.2. via email to our email address
6.6. Keeping the deadline. If you are a consumer, to comply with the withdrawal period it is sufficient if you send us the withdrawal on the last day of the withdrawal period.
6.7. Return of goods after withdrawal from the contract. If you withdraw from the contract, you are obliged to return the goods to us at your own expense, preferably at the same time as withdrawing from the contract, no later than 14 days after delivery of the withdrawal, preferably
6.7.1. by sending the goods to the address of our registered office.
You must return the goods to us undamaged, unsoiled, unworn and showing no signs of use, including all accessories and documentation, preferably in the original packaging. At the same time, you are obliged to return to us all gifts and bonuses that you received on the basis of the canceled contract.
6.8. Refunds after withdrawal from the contract. If you, as a consumer, withdraw from the contract, we will return the paid money to you within 14 days of delivery of the withdrawal, but not before you return the goods to us or prove that the goods have been sent to us. We will only refund the cost of delivery of the goods to you in the amount corresponding to the cheapest comparable delivery method that we offer. If there is a reduction in the value of the returned goods as a result of handling them in a way other than what is necessary to familiarize yourself with its nature, properties and functionality, the returned amount will be reduced by the amount by which the value of the goods has decreased. We will return the funds to you in the same way that we received them from you, or in another way that we agree on, as long as this does not incur additional costs for you.
Complaints about product defects by consumers and non-entrepreneurs
7.1. Scope. This section of the terms and conditions only applies to you if you are a consumer or non-business person and governs our liability for defective goods
7.2. Warranty period. The warranty period is 24 months, for used goods 12 months, from receipt of the goods.
7.3. Our liability for product defects. We are responsible for ensuring that the goods are free of defects upon receipt and during the warranty period. In particular, we are responsible for the fact that the goods
7.3.1. has the characteristics that we have agreed upon and, in the absence of an agreement, such characteristics that we or the manufacturer have described or that you could expect, having regard to the nature of the goods and based on the advertising carried out
7.3.2. is suitable for the purpose for which we state its use or for which goods of this kind are usually used
7.3.3. corresponds in quality or design to the contracted sample or design, if the quality or design was determined according to the contracted sample or design
7.3.4. is in the appropriate quantity, measure or weight and
7.3.5 meets the requirements of legal regulations.
7.4 Extended warranty for quality. If the period for which the product or part of it can be used is stated on the sold goods, on its packaging, in the instructions attached to the goods, in the advertisement or in the contract, which is longer than the warranty period, we shall be liable to you after the expiry of the warranty period for the fact that until the expiry of the specified period
7.4.1. the goods or part thereof will be fit for use for their usual purpose
7.4.2 the goods or part of them will retain their usual properties
The extended quality warranty period begins to run simultaneously with the warranty period. We provide an extended quality guarantee only for some goods, if its duration is indicated for the goods in the ways mentioned above.
7.5. Limitation of liability. We hold no responsibility to you
7.5.1. for goods sold at a lower price for a defect for which a lower price was agreed
7.5.2. for the wear and tear of the goods caused by their usual use
7.5.3. in the case of used goods, for a defect corresponding to the degree of use or wear and tear the goods had upon receipt
7.5.4 for defects in the goods, if this results from their nature, especially in the case of consumable and perishable goods
7.5.5. if you knew before receiving the goods that the goods were defective
7.5.6 if you caused the defect yourself
7.6. Time to exercise the right. You are obliged to inspect the goods as soon as possible and make sure of their properties and quantity. You are obliged to exercise your right from liability for product defects with us without undue delay, as soon as possible after you are able to detect the defects, namely during the warranty period or the period of the extended quality guarantee. Otherwise, your right from liability for product defects will expire and will not be granted to you
7.7. Your rights in the event of a product defect. If the goods have a defect, you have the right
7.7.1. for free defect removal,
7.7.2. if it is not unreasonable due to the nature of the defect, in particular if the defect cannot be removed without unnecessary delay, for the delivery of new goods without defects, however, if the defect concerns only a part of the product, you can only demand the replacement of the part
7.7.3 if it is not possible to remove the defect or replace the goods or their parts, withdraw from the contract
7.7.4. at a reasonable discount from the purchase price
7.8. Your rights in the event of a defect in the used goods. If the goods sold with a defect or the goods sold as used have a defect, you have the right
7.8.1 for free defect removal
7.8.2. for a reasonable discount from the purchase price
7.8.3. if it is not possible to remove the defect or discount from the purchase price, withdraw from the contract.
7.9. Your rights in the event of a repeated or multiple occurrence of a product defect. If you cannot use the goods properly due to the repeated occurrence of the same defect after repair or due to a larger number of defects, you have the right to
7.9.1. for the delivery of new goods or the replacement of a part, but this does not apply to goods sold with a defect or to goods used
7.9.2. for a reasonable discount from the purchase price
7.9.3 withdraw from the contract.
A repeated occurrence of a defect is considered if the same defect occurs on the item after at least two previous repairs. A greater number of defects is considered the simultaneous occurrence of at least three defects, each of which independently prevents the use of the goods.
7.10 Inability to request withdrawal from the contract and delivery of new goods. If you cannot return the goods in the condition in which you received them, you cannot withdraw from the contract or demand the delivery of new goods. That doesn’t apply
7.10.1. if there has been a change in condition as a result of an inspection to detect a defect in the goods
7.10.2. if you used the goods before the defect was discovered
7.10.3. if you have not caused the impossibility of returning the goods in an unchanged state by action or omission, or
7.10.4. if you sold the goods before the discovery of the defect, if you used them, or if you changed the goods during normal use; if this has happened only in part, you will return to us what you can still return, and in the rest you will provide us with compensation up to the amount in which you have benefited from the use of the goods
7.11 Method of complaint. In case you want to exercise your right from liability for defects, you can do so in the best way
7.11.1. by sending the goods to the address of our registered office
7.11.2. if another entity designated to claim responsibility for defects is indicated in the warranty certificate or other document, on the product packaging or in our online store, with this entity
7.12 Complaint requisites. The goods must be handed over to us in a condition that allows the assessment of the validity of the complaint, in particular it is not possible to hand over the goods unreasonably dirty. When making a claim, it is necessary
7.12.1. to prove that the goods were purchased from us,
7.12.2. state which product defect you are complaining about and how you are requesting that the complaint be handled. It is not possible to subsequently change the requested method of handling the complaint without our consent.
7.13 Complaint processing. If you are a consumer, your complaint will be dealt with without undue delay, no later than 30 days from the day the complaint is made, and you will also be informed about the result of the complaint handling within this period. If you are a non-entrepreneur, your complaint will be processed without undue delay, but within 45 days at the latest. You will be notified of the processing of the claim within this period and the goods will be returned to you in the same way as they were handed over to us when the claim was made. If the complaint is not handled on time, you have the right to withdraw from the contract. If your complaint is accepted, the warranty period and the period of the extended quality guarantee are extended by the time it took us to process your complaint
7.14 Reimbursement of complaint costs. In the event of a complaint, you have the right to compensation for the necessary costs that were purposefully incurred when exercising the right from liability for product defects. In the event that the claim is rejected, we are entitled to reimbursement of the necessary costs incurred by us in returning your goods
7.15 Complaint confirmation. When exercising the right from liability for product defects, we will issue you a written confirmation of when you exercised the right, what the content of the complaint is and what method of handling the complaint you require, as well as confirmation of the date and method of handling the complaint, including confirmation of the repair and its duration, where applicable, written justification for the rejection of the claim
Complaints about product defects by the entrepreneur
8.1. Scope. This part of the terms and conditions only applies to you if you are an entrepreneur and governs our liability for product defects.
8.2. Our liability for product defects. We will deliver the goods to you in the agreed quantity, quality and design. If the quality and design are not agreed upon, we will deliver the goods to you in a quality and design suitable for the purpose apparent from the contract; otherwise usual for the purpose. If the quantity is determined only approximately, we will determine the exact quantity. In the event that the goods have a defect when the risk of damage passes to you, we are responsible for it. This does not apply in the case of a defect that can be recognized with the usual care at the time of the conclusion of the contract
8.3. Superior guarantee for entrepreneurs. We do not provide a superior guarantee for quality and we are not responsible for product defects that occur on the product after the risk of damage has passed to you.
8.4. Limitation of liability. We hold no responsibility to you
8.4.1 for goods sold at a lower price for a defect for which a lower price was agreed,
8.4.2. for the wear and tear of the goods caused by their usual use,
8.4.3. in the case of used goods, for a defect corresponding to the degree of use or wear and tear the goods had upon taking over
8.4.4. for defects in the goods, if this results from their nature, especially in the case of consumable and perishable goods
8.4.5. for product defects, if you knew about them before taking over the goods,
8.4.6. for product defects if you have caused them yourself.
8.5. Period to exercise the right. You are obliged to inspect the goods as soon as possible and make sure of their properties and quantity. You are obliged to exercise your right from liability for product defects with us without undue delay, as soon as possible after you are able to discover the defects. At the latest, the right can be exercised within 6 months, in the case of a hidden defect within 2 years, from the date on which we deliver the goods to you. Otherwise, your right from liability for product defects will expire and will not be granted to you
8.6. Your rights in the event of a serious breach of contract. If the defect will mean a serious breach of the contract, you have the right
8.6.1. to remove the defect by supplying new goods without defects or by supplying missing goods
8.6.2. to eliminate the defect by repairing the goods
8.6.3. for a reasonable discount from the purchase price, or
8.6.4. withdraw from the contract.
By serious breach of contract is considered to be the delivery of goods with such a defect, which we must have known at the time of concluding the contract, that if you had foreseen it, you would not have concluded the contract with us; in other cases, the breach of contract is considered as not serious. If you do not notify us of the chosen right, you have the same rights as in the case of a minor breach of contract
8.7. Your rights in the event of a minor breach of contract. If the defect is a minor breach of contract, you have the right
8.7.1 to remove the defect,
8.7.2. to a reasonable discount from the purchase price.
If you do not notify us of the chosen right, we can remedy the defect by repairing the goods, delivering new goods or delivering what we did not deliver to you. You cannot change the chosen right later without our consent.
8.8. Inability to request withdrawal from the contract and delivery of new goods. If you cannot return the goods in the condition in which you received them, you cannot withdraw from the contract or demand the delivery of new goods. That doesn’t apply
8.8.1. if there has been a change in condition as a result of an inspection to detect a defect in the goods,
8.8.2. if you used the goods before the defect was discovered,
8.8.3. if you have not caused the impossibility of returning the goods in an unchanged state by action or omission, or
8.8.4. if you sold the goods before the discovery of the defect, if you used them, or if you changed the goods during normal use; if this has happened only in part, you will return to us what you can still return, and in the rest you will provide us with compensation up to the amount in which you have benefited from the use of the goods
8.9. Method of complaint. If you want to exercise your right from liability for defects, you can do so
8.9.1 by sending the goods to the address of our registered office
8.9.2. if another entity designated to claim responsibility for defects is indicated in the warranty certificate or other document, on the product packaging or in our online store, with this entity
8.10 Complaint requisites. The goods must be handed over to us in a condition that allows the assessment of the validity of the complaint, in particular it is not possible to hand over the goods unreasonably dirty. When making a claim, it is necessary
8.10.1. to prove that the goods were purchased from us
8.10.2. state which product defect you are complaining about and how you are requesting that the complaint be handled. It is not possible to subsequently change the requested method of handling the complaint without our consent.
8.11 Complaint processing. Your complaint will be processed without undue delay, but within 45 days at the latest. The goods will be returned to you in the same way as they were handed over to us when the claim was made. If your claim is upheld, the time to exercise your rights from liability for defects is extended by the time it took us to process your claim
8.12 Reimbursement of complaint costs. In the event that your complaint is accepted, you have the right to compensation for the necessary costs that were purposefully incurred when exercising the right from liability for product defects. In the event that the complaint is rejected, we have the right to compensation for the necessary costs incurred by returning your goods.